Our usability consultation focuses on evaluating the products - including software - for their "ease of use" and "user friendliness".
The 3 Elements of Usability
Effect: Determine if a user can attain the expected result correctly.
Efficiency: Determine if a user can attain the expected result without having to perform unnecessary tasks.
Degree of Satisfaction: Determine whether the user's experience was pleasant or unpleasant.
The usability evaluation process involves asking research participants - targeted users of the products - to perform a pre-defined set of tasks, collecting their opinions focusing on the above 3 elements and providing consultations based on the research analysis.
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IID offers products evaluation consultation that sets the stage for higher quality, higher efficiency, and a higher degree of customer satisfaction. From the initial research involving targeted consumers to usability evaluation, we support the entire design process, focusing on the end users.
